Terms of service
Last updated: 14 November 2026
These terms apply when you buy from this website. They should be read with our Privacy Policy, Shipping Policy and Returns & Refunds Policy. They do not affect your statutory rights.
The contract
Prices are in pounds sterling (GBP). An order is an offer to buy. A contract is formed when we send you an order confirmation, not when you click "pay". We may refuse or cancel an order if an item is out of stock, a price or description is obviously wrong, or we reasonably suspect fraud or misuse. If we cancel, we refund any payment taken.
Prices and payment
The price on the product page at checkout is the price you pay, plus any delivery charge shown before you pay. Standard UK delivery is £4.99, or free on orders over £50. We do not invent or hide delivery charges. We are not VAT registered, so we do not display a VAT number.
Payment is taken at checkout through Shopify Payments (and any wallets Shopify offers, such as Shop Pay, Apple Pay or Google Pay). We do not take full card details ourselves.
Delivery
Personalised items (throws, blankets and cushions) are made to order and dispatched by our UK maker to UK addresses: please allow 7–9 working days in total. Delivery times, Christmas last-order dates and charges are set out in the Shipping policy. We do not guarantee a calendar arrival date, including Christmas, because we cannot control delays once a parcel is with the carrier. Christmas dates are expected, not guaranteed.
Personalised orders
When you upload a photo to personalise an item, you confirm that you have the right to use that photo. You may also add an optional message.
We may decline images that are offensive or infringing, or that are too low-resolution to print well. If we decline an image, we'll contact you before production.
Cancellation and returns
Your right to cancel and how to return an item are set out in our Returns & Refunds Policy, including the 14-day cancellation right under the Consumer Contracts Regulations. You pay the return postage for change-of-mind returns. Personalised items (throws, blankets and cushions) can't be returned for a change of mind unless they are faulty or damaged. Faulty, damaged or misdescribed goods are covered in the Returns & Refunds Policy under the Consumer Rights Act 2015.
Use of the site
You may use this site to browse and place genuine orders. You must not misuse it (for example by attacking, scraping in a way that harms the service, or placing fraudulent orders). Product images and wording belong to GiftNestHQ or our licensors and may not be reused without permission.
Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misstatement, or for any other liability that UK law does not allow us to limit. We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill, but we are not responsible for loss that is not foreseeable, or for business losses if you use the shop as a consumer.
Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings there. As a consumer, you also have the benefit of any mandatory protections of the country in which you live.
Contact
GiftNestHQ is the trading name of Joshua McNally, a sole trader, White House Farm, Solihull, B94 5DX, United Kingdom. Contact: giftnesthq@gmail.com.