FAQ

Common questions about shopping with GiftNestHQ.

When should I order for Christmas?

Personalised items (throws, blankets and cushions) are made to order and dispatched by our UK maker. Please allow 7–9 working days in total. Order by Thursday 10 December 2026 for expected delivery before Christmas to UK addresses. We send with Royal Mail Tracked 48.

We don't currently offer express delivery.

Christmas delivery dates are expected, not guaranteed, as courier dates in December are recommendations, so earlier is safer. Orders after the last date are still welcome but may arrive after Christmas.

Can I return a Christmas gift?

Yes, within 14 days of delivery under our standard returns policy; we don't offer an extended Christmas returns period, so the 14 days run from when the order arrives. You pay the return postage for change-of-mind returns. Personalised items (throws, blankets and cushions) can't be returned unless faulty or damaged. Full details are in our Returns & Refunds Policy.

How long do personalised items take?

Our personalised throws, blankets and cushions are made to order and dispatched by our UK maker: please allow 7–9 working days in total for making and delivery.

What photo should I upload?

Please upload a JPEG, PNG, TIFF or PDF, up to 20 MB. Use a clear, high-resolution photo. Low-resolution photos may print blurry, and that isn't a fault.

You can also add an optional message. Please check the photo and any message carefully before you order.

Can I return a personalised item?

Personalised items (throws, blankets and cushions) are made just for you, so they can't be returned for a change of mind. Please check spelling and your photo carefully before ordering. If yours arrives faulty, damaged, or with personalisation that doesn't match what you entered, contact us and we'll refund or replace it at our cost.

I've spotted a mistake in my personalisation. Can I change it?

Email giftnesthq@gmail.com straight away with your order number. We'll do our best to change it if production hasn't started.

Where do you deliver?

We currently deliver to UK addresses only.

How long will my order take?

Personalised items are made to order and dispatched by our UK maker: please allow 7–9 working days in total. These are estimates, not guaranteed dates.

If your order hasn't arrived within 30 days, or within any delivery time we agreed, contact us and we'll put it right.

How much is delivery?

Standard UK delivery is £4.99, or free on orders over £50. We don't currently offer express delivery.

How do I track my order?

We'll email you a tracking link once your order is dispatched. Can't find it? Check your spam folder or email giftnesthq@gmail.com with your order number.

My tracking says delivered but I haven't got it.

Please check with neighbours and any safe place, then email us. Your parcel is our responsibility until it reaches you, so we'll investigate with the courier and sort it.

Can I change or cancel my order?

If it hasn't been dispatched, yes: email us as soon as possible. Once dispatched, you can still cancel within 14 days of delivery under our returns policy (personalised items can't be returned for a change of mind unless faulty or damaged).

Can I return something?

Yes. You can cancel for any reason within 14 days of receiving your order, then you have 14 days to send it back. You pay the return postage for change-of-mind returns. Personalised items (throws, blankets and cushions) can't be returned for a change of mind unless faulty or damaged. Full details are in our Returns & Refunds Policy.

My item is faulty or damaged. What do I do?

Email giftnesthq@gmail.com with your order number and a photo or video. We'll refund or replace it at our cost, in line with your legal rights, and send a prepaid label if we need it back.

When will I get my refund?

Within 14 days of us receiving your return (or proof you've posted it), to your original payment method. Your bank may take up to 5 working days to show it.

Is this made in the UK?

Our British Made Personalised Products are made to order in Yorkshire: printed, cut, sewn and filled at the maker's own factory in Keighley, West Yorkshire, and dispatched by our UK maker (allow 7–9 working days in total). We do not claim British fabric or British materials. All orders ship from the UK.

What payment methods do you accept?

We accept cards via Shopify Payments, Shop Pay, Apple Pay and Google Pay. All prices are in GBP. We are not VAT registered.

How do I contact you?

Email giftnesthq@gmail.com. We reply within 1 working day, Monday to Friday, 9am to 5pm (UK time), excluding bank holidays. Full business details are in the small print on the Terms of service page.